Contact your route manager, who does your deliveries.
Our route managers are more than just the folks who get laundry from Point A to Point B -- they are your account managers and their first job is your satisfaction, and they should be the same people who service your account each day. For day-to-day issues like appointment rescheduling, any issue with minor quality control, changes to your inventory -- get in touch with your route manager. Please do leave a voicemail if you don't get through on your first try -- our route managers are often driving or biking, and so can't always immediately pick up the phone. If you're not sure who your route manager is, email firstname.lastname@example.org or call 888.611.9274.
Call our customer service line, 888.611.9274.
If your route manager is unavailable and you have an immediate need, please call our main customer service line and ask to be transferred to our office manager. We can route your call from there.
We are happy to get your rental quantities just right. If you need to increase or decrease your issue of a given item, please ask your Delivery Route Manager. Usually we can make this change for your next scheduled service. The only reason for delay would be if it's a large increase and we need to get more supplies in stock. Note that all changes in quantities are subject to the terms of your rental agreement with Wash Cycle Laundry. We also offer other linen products you may need, so if you want to switch to, say, reusable mop heads or add some branded floor mats for your entryway, we can make that happen. Again, just ask your Delivery Route Manager.
Contact your Delivery Route Manager. They can make any changes to your schedule. If you need us to come by more often or you're going to be closed one day, these are all easy changes to make.
First off, THANK YOU! There are two ways you can share information about another business you'd like to refer. Give the information to your Delivery Route Manager on their next pickup, or email email@example.com.