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You're officially liberated from laundry for the summer!

FIRST THINGS FIRST: Store the number for Customer Care in your phone. It's 888.611.9274

You can reach them with questions or concerns M-F, 7am-8:30pm

 

  • WHEN DOES MY LAUNDRY GET PICKED UP?
        • Friday Mornings: Friday mornings! Have your bag outside your door by 9am
        • You can leave your laundry as early before your pick-up time as you'd like (in case you don't have an early class and want to drop your laundry off the night before.) However, Wash Cycle Laundry is not responsible for your items when they are not in our possession.

     

  • WHEN DOES MY LAUNDRY GET RETURNED? 
    • Everything comes back the same day by 5pm. It will be delivered to the Quad.

     

  • WHAT DO I PUT MY LAUNDRY IN aka DO I GET A LAUNDRY BAG? 
        • For your first service, leave your laundry in a trash bag, your own laundry bag, or a hamper. Make sure it is clearly labeled with the word LAUNDRY and your name. We will bring your bag or hamper bag to your residence hall and transfer laundry into a Wash Cycle Laundry bag, which you'll continue to use for future orders. NOTE: Do not use a laundry bag from another laundry company. To avoid confusion, we won't pick up laundry in a bag that has a different company's name on it.

     

        • A few notes on bags:
          • We will only pick-up laundry in the orange Wash Cycle Laundry bag. If you give us your laundry in another kind of bag or receptacle, we won't take it.  (The exception being new orders placed the day before Laundry Day.)
          • If you don't have a Wash Cycle Laundry bag, contact Customer Care.
          • We expect this bag to last you all year. If you lose it, we reserve the right to charge you $5 for a new bag.
          • Don't overstuff your bag! If your bag does not easily close, and there is laundry falling out of the top, we reserve the right to not pick it up. We have this rule so we don't lose your items in transit. No one wants socks falling off the bike! You'll get an email from us if we've left your bag behind for this reason.

     

  • WHAT IF I MISS MY LAUNDRY TIME?
      • If you don't have your laundry at your Laundry Delivery Station by 9am, we likely won't pick-up your laundry and you'll have to wait until next week.

     

    • If this happens, and you are in desperate for clean underwear, please call Customer Care. There's a chance, though no promises, that we can get your laundry picked up at another location. It just may mean dragging your laundry to another residence hall across campus. So please, be on time!

     

  • TELL ME MORE ABOUT THE LAUNDRY PROCESS.

      • This is a Wash & Fold service, meaning we put everything in washers and dryers. By using our service, you agree that your clothes are suitable to be washed in wash, on a normal cycle, and dried using heat in a tumble dryer.

     

      • We don't check your pockets. If you left something in your laundry (lipstick, chewing gum, or a pen), we cannot be held responsible for any damage to your clothing.

     

      • Everything is washed together, or in other words, we don't separate your items into different loads. If you have delicates, colors that will run, or something that will shed, we cannot be held responsible if this happens during our laundering process.

     

      • We welcome you to put a delicates bag in with your laundry, or send us all your white clothes on a specific week if you are worried about damage.

     

  • WHAT IF I NEED SOMETHING IRONED OR DRY CLEANED?
      • Pressed shirts and Dry Cleaning service are separate from your laundry plan. Should you find you want dry cleaning services, call Customer Care. We'll put a credit card on file and charge per item for any Dry Cleaning. The pick-up and delivery will happen the same day as your Wash & Fold Service, though sometimes Dry Cleaned items take longer than a day to return. Take a look at Dry Cleaning prices here.

     

      • Because Dry Cleaning is a totally separate process, if ever you want something Dry Cleaned and it ends up INSIDE your orange Wash Cycle Laundry bag, we cannot be held responsible if it goes through the regular laundry process.

     

  • WHAT IF SOMETHING IS MISSING?
    • We don't inventory every bag (it's super time consuming which would make this service cost-prohibitive), so we cannot be held responsible for lost items. However, if you do find that something is missing, please call Customer Care and report it within 24 hours. There's a good chance we can locate the item if we find out quickly. (Or maybe it's been at the bottom of your closet all along!)

     

  • WHAT IF I'D LIKE A REFUND? 
      • We will honor refunds up until the start of your service. If you cancel before your first pick-up, we will refund the full amount of your package less a 3% credit card processing fee. Please contact customer care if this is the case.

     

      • Once we've picked up your laundry the first time, there are NO refunds on the service for the semester or the year.

     

  • CAN I UPGRADE OR DOWNGRADE MY PLAN? 
      • If you've signed up for 1x/week service, you can upgrade to 2x/week service at any time. We will prorate this cost based on the remaining number of weeks in your plan

     

      • If you've signed up for 2x/week service, you cannot downgrade to 1x/week.

     

  • WHAT IF I GIVE YOU TOO MUCH OR TOO LITTLE LAUNDRY?
      • With your Student Laundry Plan, there's no such thing!

     

      • If you don't have laundry in a given week, that's ok. Just keep in mind there are no refunds or downgrades for using the service for less than your package allows.

     

      • If you give us too much laundry, that's totally OK as long as everything fits in your provided Wash Cycle Laundry bag. (See the note above about the dangers of overstuffing.) There's no additional charges just because your bag is super heavy.

     

  • THIS IS SO AWESOME. MY FRIEND WANTS TO SIGN UP.

      • Your friends, roommates, or nemesis can sign up for a Laundry Plan anytime during the semester. To do so, visit here and fill out the form.

     

  • THERE'S GOTTA BE SOME OTHER LEGAL STUFF, RIGHT?
    • Sure is! By using our service, you are subject to all of these Terms and Conditions. Keep in mind some are different for Georgetown, but we've aimed to state all those changes here.