As seen on MSNBC!

Hey Drexel, You're officially liberated from laundry!

FIRST THINGS FIRST: Store the number for Customer Care in your phone. It's 888.611.9274

You can reach them with questions or concerns M-F, 7:30am-8pm

 

  • WHEN DOES MY LAUNDRY GET PICKED UP?
    • 1x/week service: Your residence hall will be scheduled for a specific day each week. We are currently working with Drexel staff to determine which dorms will be serviced on which days. Check back often for updates. We will be servicing the following locations:
      • Caneris Hall: Monday
      • Kelly Hall: Tuesday
      • Millennium Hall: Wednesday
      • Myers Hall: Tuesday
      • North Hall: Thursday
      • Race Hall: Thursday
      • Towers: Monday
      • Van Rensselaer: Wednesday
  • 2x/week service:
    • Your laundry will be picked up on Mondays and Thursdays, to be delivered on Tuesdays and Fridays respectively. This is for all locations.

 

  • On your Laundry Day, you must have your laundry at your Laundry Delivery Station by 10:00am.
    • Sorry, no exceptions. There may be changes due to holidays, which we'll inform you about via email.

 

  • WHERE DOES MY LAUNDRY GET PICKED UP
    • Each Residence Hall has a designated pick-up location, or as we've named it: "Laundry Delivery Station". There, you will find a sign and a Wash Cycle Laundry bin. Simply leave your bag in this bin and we'll pick it up. Find your hall in the list below, and next to it are the details about your Laundry Delivery Station.
      • Caneris Hall: Near elevators under bulletin board
      • Kelly Hall: Next to front desk
      • Millennium Hall: Near elevators
      • Myers Hall: Lobby corner near bookcases
      • North Hall: Near trash bins by elevators
      • Race Hall: Directly across from mailboxes
      • Towers: Behind the front desk under bulletin board
      • Van Rensselaer: To the right inside the front door, directly across from the front desk
  • Having trouble finding your Delivery Station? Contact Customer Care!
    Delivery Station locations and service days/times are subject to change. In the event of any changes, students will be notified via email provided upon sign-up.
  • You can leave your laundry as early before your pick-up time as you'd like (in case you don't have an early class and want to drop your laundry off the night before.) However, Wash Cycle Laundry is not responsible for your items when they are not in our possession. We've worked with Drexel to find secure Laundry Delivery Stations, so we don't expect this to be an issue.

 

  • WHEN & WHERE DOES MY LAUNDRY GET RETURNED? 
    • Everything comes back the next day, that is the day after your pick-up day. You can find your laundry bag at the Laundry Delivery Station by 7:00pm.

     

  • WHAT DO I PUT MY LAUNDRY IN (DO I GET A LAUNDRY BAG)? 
      • We will provide you with a Wash Cycle Laundry bag to use for all wash & fold orders. This bag is specifically for the 2017-18 Academic year.

     

      • All bags will be placed at your delivery station by Friday, September 29 for the start of service the following week (October 2nd).

     

      • If you have placed your order AFTER the start of the semester, here's how bags will work:
        • Bring your laundry in a trash bag or your own laundry bag (no hampers, please!) to your Laundry Delivery Station. Make sure it is clearly labeled with the word LAUNDRY and your name. We will transfer laundry into a Wash Cycle Laundry bag, which you'll continue to use for future orders.
          • Do not use a laundry bag from another laundry company. To avoid confusion, we won't pick up laundry in a bag that has a different company's name on it.

     

    • A few additional notes on bags:
      • We will only pick-up laundry in a Wash Cycle Laundry bag. If you give us your laundry in another kind of bag or receptacle, we won't take it.  (The exception being new orders placed the day before Laundry Day.)
      • If you don't have a Wash Cycle Laundry bag, contact Customer Care and we will get one to you you if time allows. If not, follow instructions for labeling your bag listed above.
      • We expect this bag to last you all year. If you lose it, we reserve the right to charge you $5 for a new bag.
      • Don't overstuff your bag! If your bag does not easily close, and there is laundry falling out of the top, we reserve the right not to pick it up. We have this rule so we don't lose your items in transit. You'll get an email from us if we've left your bag behind for this reason.

     

  • WHAT IF I MISS MY LAUNDRY TIME?
      • If you don't have your laundry at your Laundry Delivery Station by 10:00am, you'll have to wait until your next scheduled service.
      • If this happens, and you are on a once weekly plan, you can always upgrade to a twice weekly plan.

     

  • TELL ME MORE ABOUT THE LAUNDRY PROCESS.

 

    • This is a Wash & Fold service, meaning we put everything in washers and dryers. By using our service, you agree that your clothes are suitable to be washed in wash, on a normal cycle, and dried using heat in a tumble dryer.

 

    • Sorry, we don't have time to check your pockets. If you left something in your laundry (lipstick, chewing gum, or a pen), we cannot be held responsible for any damage to your clothing.

 

    • Everything is washed together, or in other words, we don't separate your items into different loads. If you have delicates, colors that will run, or something that will shed, we cannot be held responsible if this happens during our laundering process.

 

    • We welcome you to put a delicates bag in with your laundry, or send us all your white clothes on a specific week if you are worried about damage.

 

  • WHAT IF I NEED SOMETHING IRONED OR DRY CLEANED?
      • Sorry, we do not currently offer dry cleaning services to Drexel students, but we plan to in the future!
  • WHAT IF SOMETHING IS MISSING?
    • We don't inventory every bag (it's very time consuming which would make this service cost-prohibitive), so we cannot be held responsible for lost items. However, if you do find that something is missing, please call Customer Care and report it within 24 hours. There's a good chance we can locate the item if we find out quickly. And of course, be sure to double-check the bottom of your bag or the back of your closet!

     

  • WHAT IF I'D LIKE A REFUND? 
      • We will honor refunds up until the start of your service. If you cancel before your first pick-up, we will refund the full amount of your package less a 3% credit card processing fee. Please contact Customer care if this is the case.

     

      • Once we've picked up your laundry the first time, there are NO refunds on the service for the semester or the year.

     

  • CAN I UPGRADE OR DOWNGRADE MY PLAN? 
      • If you've signed up for 1x/week service, you can upgrade to 2x/week service at any time. We will prorate this cost based on the remaining number of weeks in your plan

     

      • If you've signed up for 2x/week service, you cannot downgrade to 1x/week.

     

    • WHAT IF I GIVE YOU TOO MUCH OR TOO LITTLE LAUNDRY?
      • With your Student Laundry Plan, there's no such thing! If you don't have laundry in a given week, that's ok. Just keep in mind there are no refunds or downgrades for using the service for less than your package allows.
      • If you give us a large amount of laundry, just make sure everything fits in your provided Wash Cycle Laundry bag. (See the note above about the dangers of overstuffing.) There's no additional charge just because your bag is heavy.

       

  • THIS IS SO AWESOME! MY FRIEND WANTS TO SIGN UP, TOO. WHAT SHOULD I DO?

    • Your friends, roommates, or nemeses can sign up for a Laundry Plan anytime during the semester. To do so, visit here and fill out the form.

 

  • THERE'S GOTTA BE SOME OTHER LEGAL STUFF, RIGHT?
    • Of course. By using our service, you are subject to all of these Terms and Conditions. Keep in mind some are different for Drexel, but we've aimed to state all those changes here.